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Terms & Conditions

Terms & Conditions

1. Application of the General Terms and Conditions of Sale

The general terms and conditions of sale outlined below (hereafter known as “General Conditions”), govern the contractual relationship between any user of the Heavygadgets.com website and Heavygadgets, situated at ————–K. These general terms and conditions are the only ones applicable and replace all other conditions, except in the case of express written consent. Heavygadgets may be occasionally obliged to modify certain provisions of its general conditions. Therefore, it is necessary to re-read the terms and conditions before any transaction on the Heavygadgets website. We consider that by confirming your transaction, you have read and accepted our general conditions of sale without reserve.

All orders placed by the customer imply the full acceptance of the present general conditions of sale. Any clause accompanying a customer’s order, or any other document which is in opposition to, or which adds a new element to the present general conditions (such as the general conditions of purchase by the customer), will not be accepted by Heavygadgets.

2. Prices

The products sold by Heavygadgets are billed in Euros or in local currency, at the price quoted on the day of the registration of the order by Heavygadgets. It does not include delivery charges, under the condition that the delivery is not prolonged by the Client. Heavygadgets reserves the right to modify its price at any time and in compliance with current laws. For the European Union, prices shall appear in Euros on the Site as well as in the currency of the destination country. In certain cases, products supplied in a currency other than the Euro, and with a trading variation superior to 3%, may have that variation reflected on the date of invoicing.

After acceptance of Heavygadgets present general conditions of sale, and acceptance as evidenced by voluntarily ticking the box attesting to the fact that the Client has read and approves of the said conditions, all Heavygadgets clients can benefit from discounts, with the discount rate

3. Payment Conditions

Except in special conditions requiring a special agreement, Heavygadgets’s payment conditions are as follows:

a) Order payment by bank card (American Express, MasterCard, and Visa)

b) Order payment by wire transfer

c) Order payment by PayPal

Any of these payment options must first be authorised by Heavygadgets’s financial department.

4. Availability of products

Our products are offered while supplies last. The information on the availability of products comes directly from our suppliers and is provided to you at the moment an order is put through. We cannot be held responsible for any error or exceptional modification.

In the event that a product is not available after you have placed an order, we will inform you by email as quickly as possible so that you may cancel your order is said order is over 15 business days late.

5. Claims

If the products received do not conform to the invoice, the Client must advise Heavygadgets immediately, or at the latest three days beginning with the date the order was received. A copy of the invoice must be attached to the Client’s claim. Any claim based on the quality of a product must be accompanied by a specimen of said product containing the flaw as well as a sample still in its original packaging with the appropriate reference numbers for identification.

No claims will be processed that do not adhere to the above conditions.

6. Returns

Products must be returned in perfect condition, carefully packaged in their original state, with all of their accessories (e.g. CD-ROM, cables, user guides, etc.) and without any modifications to their reference and serial numbers. They must have their labels intact, along with any stamps or marks required for resale. Products must be returned to the After-Sales Service’s returns centre in WINCATON: Av. de la Commune de Paris, ZAC de la Maison Neuve, CP 91220, Bretigny sur Orge, France. Products must also be accompanied by a returns coupon and be sent by recorded delivery (e.g. transporter), regardless of whether they are the subject of a refund or a return to the After-Sales Service. If a product is returned without prior written authorisation from Heavygadgets, it will be automatically sent back to the Client at their expense.

7. Warranties and after-sales services

7.1 Manufacturer warranties

All products sold by Heavygadgets come with a 1-year “manufacturer warranty”. The term of these warranties can be extended, and coverage is defined by the product purchased and the brand.

Repairs to products, whether they are covered by warranty or not, are guaranteed by the manufacturer or certified workshop. Whether the brand has operations in the UK or is represented by a third party is irrelevant.

Defective or faulty products must be returned directly to manufacturers or certified workshops.

Should you be unable to contact the manufacturer, you may return your product via standard post (or carrier) to the address given on your returns coupon.

Returned products will not be accepted at the Heavygadgets head office.

Heavygadgets agrees to arrange repairs with its suppliers.

Whatever the problem, you must return your product along with a copy of the invoice, the warranty card (included in the original box) and the returns coupon.

Products are returned at the customer’s expense.

For any information concerning the After Sales Service, our services are available from Monday to Friday from 9 am to 5 pm: see our Contacts page.

Product warranties sold by Heavygadgets do not cover:

– replacement of consumables such as batteries, light bulbs, fuses, antennas, headphones, microphones and recording heads,

– incorrect or inappropriate use of products. Please read the user manual supplied with your product carefully,

– malfunction due to accessories such as power cables,

– defects and consequences following repairs by a person non-certified by Heavygadgets,

– defects and consequences due the incorrect use of the product, e.g. commercial purposes,

– defects and consequences due to external causes.

Please note that warranties do not apply to repairs for damage due to external causes, e.g. accidents, shocks, power spikes, lightning, etc, or to the customer’s incorrect use of the product, e.g. product not installed in accordance with manufacturer’s instructions, detrimental use of product, use of product for commercial purposes, use of unsuitable peripherals, accessories or consumables, etc.

In all cases, Heavygadgets will not be held responsible if the manufacturer refuses to honour the warranty.

In such a case, the manufacturer will provide a quote for repairs.

Administration fees may be charged by the manufacturer if the customer refuses to pay for the repairs specified in the quote. Should the customer accept the quote, payment for the total amount

8. Trademarks

Trademarks distributed by Heavygadgets are protected by current laws and international conventions.

As a consequence, neither Clients nor third parties can use trademarks without the express written consent of the trademark holder. It is understood and agreed that the acceptance of the present General Conditions is not in any way such an authorisation.

9. Insurance

To cover the risk of loss, of theft or other damages in transport that some of the products may be subject to, each party shall make provisions to cover such losses with its own insurance company.

10. Liability limits

No liability will be accepted for loss or damages, direct or indirect, whatever the cause.

In no case will the Client, for any reason, withhold funds from an invoice for an incomplete delivery or for defective goods.

11. Ownership of Property

Heavygadgets remains the owner of the merchandise delivered until the payment is made in full. A promise of payment is not considered full payment until said payment has actually been processed.

Any damage caused while in the possession of the client, should said client not have paid in full, is his responsibility.

Should the Client deliver merchandise to a third party that has not been paid for, he is advised to immediately inform Heavygadgets.

12. Cancellation of Sale

In the case of non-payment of a delivery after the deadline, the sale shall be considered void eight days after notification by registered letter with proof of reception. Heavygadgets will claim the concerned merchandise without delay, with all associated fees and risks being the responsibility of the Client. Returning said merchandise does not negate the possibility of interest and damages.

13. In the event of default

Should payment not have been made in full as of the stated deadline, all outstanding sums, regardless of deadline, will be requested immediately.

Finally, the client must also provide the exact contact details for the individual that Heavygadgets may contact if necessary. Pursuant to the law concerning IT and Freedoms, the processing of personal information must be declared to the “Commission Nationale de l’Informatique et des Libertés” (National Commission for IT and Freedoms). If the product are ship from France, The contact appointed by the client will have the right to permanently access and modify this information, as stipulated in article 39 of the law dated 6 January 1978.